This Privacy Policy explains how Inclusive Online Shop ("we", "us", "our") collects, uses, discloses, and protects personal information when you interact with our Facebook Page, place orders, message us, or otherwise transact with us online. It also explains your rights and choices.
Note: We operate primarily through Facebook. Facebook/Meta may separately collect and process information about you. Please review Meta’s privacy notices and your Facebook settings in addition to this Policy.
1) Scope
This Policy applies to personal information we collect through:
- Our Facebook Page (facebook.com/inclusiveshop)
- Facebook Messenger and other Meta messaging tools used to communicate with us
- Order processing, fulfillment, delivery coordination, and customer support
- Promotions, contests, surveys, and marketing campaigns we run
If we also use external tools (e.g., Google Forms, payment links, couriers’ portals), those tools may have their own privacy practices. We encourage you to review their policies.
2) Who We Are (Data Controller / Business)
Inclusive Online Shop is responsible for deciding how and why your personal information is processed for our business purposes.
Contact for privacy inquiries:
- Email: info@sparkling-jewels.live
- Facebook Page inbox: Message us
3) Personal Information We Collect
A. Information you provide
- Contact details (e.g., name, phone number, email, Messenger handle)
- Order information (e.g., items purchased, size/variant, quantity, special instructions)
- Shipping and delivery details (e.g., delivery address, recipient name, delivery notes)
- Payment-related information (e.g., proof of payment screenshots, transaction references, payment status)
- Customer support content (e.g., messages, inquiries, photos you send, complaint details)
- Marketing preferences (e.g., opting in/out of promos, preferred contact method)
B. Information we collect automatically or receive from Meta
When you interact with our Page, Meta may provide us limited insights and information (depending on your settings), such as aggregated engagement metrics and audience analytics. We do not receive individual user profiles or detailed personal information from Meta beyond what you directly share with us.
- Page interaction data (e.g., aggregated statistics on comments, reactions, shares, views)
- Messaging metadata (e.g., timestamps, conversation status) from messages you send directly to us
- Aggregated analytics (e.g., general demographic information, not tied to individual users)
Note: We only access information you explicitly share with us through Messenger or public comments on our Page. We do not access your Facebook profile information, friend lists, or other personal data from your Facebook account unless you voluntarily provide it to us.
C. Information from other sources
- Delivery partners (e.g., delivery status, proof of delivery)
- Payment providers (e.g., confirmation of payment status; we generally do not receive full card/bank credentials)
- Fraud prevention signals (e.g., reports of suspicious activity)
D. Sensitive information
We do not intentionally collect sensitive personal information (e.g., government IDs, health data). Please do not send such information through Messenger or comments.
4) How We Use Personal Information
We may use your information to:
- Process and fulfill orders (confirm orders, pack items, ship, deliver, handle returns/exchanges)
- Provide customer support (respond to inquiries, resolve issues, manage refunds/complaints)
- Communicate with you (order updates, delivery coordination, service messages)
- Improve our business (analyze engagement, understand customer needs, improve products and service)
- Run promotions and marketing (with your consent where required; send offers, announcements, reminders)
- Security and fraud prevention (detect misuse, protect accounts, prevent scams)
- Compliance and legal (keep records, respond to lawful requests, enforce our terms)
5) Legal Bases for Processing (where applicable)
Depending on your location, we rely on one or more of the following legal bases:
- Contract – to process and deliver your order and provide requested services
- Legitimate interests – to operate, improve, and secure our business (balanced with your rights)
- Consent – for certain marketing messages or where law requires it
- Legal obligation – to comply with applicable laws, regulations, and lawful requests
7) Facebook / Meta Processing
Our primary storefront is a Facebook Page. Meta (Facebook) processes your information when you use its services. We may have access to Page insights and messaging tools. Meta's processing is governed by its own privacy notices, and you can control many aspects through your Facebook settings.
We only use information you directly provide to us through Messenger, comments, or other direct interactions with our Page. We do not use Facebook's advertising tools (such as Facebook Pixel or Custom Audiences) to track users across websites or combine Facebook data with data from other sources for advertising purposes.
If we use Meta tools like Page Insights, Meta may act as a separate controller or as a joint controller for certain processing activities, depending on the feature. Please review Meta's terms and privacy resources.
9) Data Retention
We keep personal information only as long as necessary for the purposes described in this Policy, including:
- Fulfilling orders and providing customer support
- Maintaining business and accounting records
- Resolving disputes and enforcing agreements
- Complying with legal obligations
Typical retention periods may include: order records for 5 years to comply with accounting and tax requirements in the Philippines; support messages for 24 months; marketing preferences until you opt out. You may request deletion where applicable, subject to legal and contractual obligations.
10) Security
We use reasonable administrative, technical, and organizational measures to protect personal information, including access controls and limiting who can view customer messages and order details.
No method of transmission or storage is 100% secure. Please use caution when sharing information in public comments and avoid sending sensitive data via Messenger.
11) Your Rights and Choices
Depending on your location, you may have rights such as:
- Access – request a copy of the personal information we hold about you
- Correction – ask us to correct inaccurate or incomplete information
- Deletion – ask us to delete your information (subject to legal/contractual limits)
- Objection / Restriction – object to or restrict certain processing
- Portability – request your information in a portable format (where applicable)
- Withdraw consent – where processing is based on consent
- Marketing opt-out – opt out of promotional communications anytime
How to exercise your rights
Send us a message via our Facebook Page inbox or email us at info@sparkling-jewels.live. To protect your account, we may need to verify your identity (for example, confirming order details).
12) Children’s Privacy
Our services are not directed to children. We do not knowingly collect personal information from children under the age required by applicable law without appropriate consent. If you believe a child has provided us personal information, please contact us to request deletion.
13) International Transfers
If you access our Page from outside the country where we operate, your information may be processed in countries with different data protection laws. Meta may transfer data globally as described in its policies. Where required, we take steps to ensure appropriate safeguards for transfers.
14) Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Last Updated” date. Material changes may be communicated via our Facebook Page or direct message when appropriate.
15) Contact Us
If you have questions or requests about privacy, contact:
- Inclusive Online Shop
- Email: info@sparkling-jewels.live
- Facebook Page: facebook.com/inclusiveshop